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How dubaiexchange365 Handles Your Personal Data

At dubaiexchange365, we are committed to handling every piece of personal data you share with us — from your account details to your transaction history — with care…

Clear Data Collection PolicyUPI & Paytm Transaction PrivacyYour Right to Access Your DataNo Unauthorised Third-Party SharingSecure Account Storage
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dubaiexchange365 How dubaiexchange365 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is handled, want to request a copy of what we hold, or wish to ask us to correct or delete your personal information…

Email Privacy Team Send your data request or privacy concern to our dedicated privacy address. We acknowledge all emails within 48 hours and resolve most data queries within 30 days of your initial message.
Live Chat Support Our live chat agents can log a privacy request on your behalf and escalate it to the data team immediately. Available around the clock so your concern is never left waiting.
In-Account Help Centre Navigate to the Help section inside your dubaiexchange365 account to submit a formal data subject request. Every submission is time-stamped and tracked until it is fully resolved.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Retention at dubaiexchange365

We have put specific technical and organisational measures in place to keep your personal information secure from the moment you open your account to the moment your data retention period ends.

Data We Collect

We collect the name, email, phone number and payment method references you provide at registration. We also log device identifiers, session times and IP addresses to detect unusual account activity and keep your account secure.

Cookie Policy

We use strictly necessary cookies to keep your session active, plus analytics cookies to understand how our lobby pages perform. You can manage non-essential cookies through the cookie preference panel available on every page footer.

Account Security Measures

Passwords are hashed and never stored in plain text. We support two-factor authentication on your account login, and any suspicious login attempt from an unrecognised device triggers an immediate email alert to your registered address.

Data Retention Periods

Account and transaction records are retained for the period required by applicable law and then securely deleted. If you close your account, we will inform you of the exact retention window that applies to your specific data categories.

Third-Party Data Sharing

We share data only with payment processors such as UPI gateways and Paytm infrastructure providers who are contractually bound to handle it under equivalent security standards. We do not sell your personal data to advertising networks.

Requesting Changes to Your Data

You may request access, correction or deletion of your personal data at any time via our privacy team. Submit your request through live chat or the in-account Help Centre and we will process it within the statutory timeframe.

Frequently Asked Questions About Your Privacy

We have compiled the questions our account holders ask most often about data privacy, personal information rights and how we manage the details you share with us. If your question is not covered here, our privacy support team is always reachable through live chat or email.

We collect your full name, email address, mobile number, date of birth and the payment method reference you use — for example your UPI ID or Paytm-linked number. We also log device and session data for security verification purposes.

Payment references such as your UPI Virtual Payment Address or Paytm transaction IDs are stored in encrypted form and accessed only by our finance and fraud-prevention teams. We never store full bank account details or card numbers on our own servers.

Yes. Submit a data access request through the in-account Help Centre or by emailing our privacy team. We will compile and send a structured copy of your personal data within 30 days of receiving your verified request.

Contact our privacy team via email or live chat and specify that you are submitting a deletion request. We will erase or anonymise your data once the mandatory legal retention period — which varies by data category — has elapsed.

We share data only with payment processors and identity verification providers who are bound by data protection agreements. We do not sell personal data, and we do not share it with advertising agencies or data brokers under any circumstances.

We use strictly necessary session cookies and optional analytics cookies. You can review and adjust your cookie preferences at any time via the cookie panel in the page footer, and your choices are saved to your browser for future visits.

Reach our dedicated privacy team through email or live chat immediately. We take all breach notifications seriously, investigate within 72 hours, and will inform you of the outcome and any steps taken to protect your data.

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