Reference

Terms That Govern Your dubaiexchange365 Account

These terms set out the rules that apply to every account opened on dubaiexchange365.

Applies to all India accountsUPI, Paytm, PhonePe coveredSubject to local lawUpdated when terms changeContact us for any query

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What These Terms Cover and How They Apply

dubaiexchange365 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on dubaiexchange365.com you agree to be bound by these terms in full. They apply to all activity on the platform, including deposits made via UPI, Paytm, PhonePe or Google Pay, withdrawals, game play, and communications with our support team. Eligibility to use

1
the platform depends on your local law — access is available only where permitted by the laws that apply to you. We may update these terms from time to time; the version published on this page at any given moment is the one in effect. Continued
2
use of your account after an update is posted constitutes acceptance. If you disagree with any revision, you should stop using your account and contact us to request closure.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS SUPPORT

Reach Us About Any Terms Query

If something in these terms is unclear or you want to raise a concern about how a condition has been applied to your account, our support team is available around the clock.

Live Chat Start a live chat session directly from your account dashboard. Our team handles terms-related queries, account condition questions, and policy clarification requests in real time, any time of day.

Email Support Write to us at our support address for detailed terms queries or to request a record of how a specific condition was applied to your account. We aim to respond within 24 hours on every working day.

Help Centre Our Help Centre has a dedicated section where each clause in these terms is explained in plain language. Search by topic — payments, account closure, data rights — and find the relevant policy passage straight away.

POLICY COMMITMENTS

How We Handle Your Account Under These Terms

These commitments explain in concrete terms how dubaiexchange365 applies its policies to your account, what data we hold, how long we hold it, and what steps you can take if you want…

Data We Collect

We collect the information you provide during account creation — name, contact details, payment method identifiers for UPI or Paytm — and transaction logs. We do not collect more than is needed to run your account and process your payments.

Cookie Usage

Our platform uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences from the settings panel in your browser; disabling analytics cookies does not affect your account or transactions.

Account Security

Your account is protected by password authentication and, where you enable it, two-factor verification sent to your registered mobile number. We never ask for your password over chat or email; any such request should be reported to us immediately.

Data Retention

Transaction records and account data are retained for as long as your account is active and for a period after closure as required by applicable law. Once the retention period lapses, data is deleted from our live systems and anonymised in backup archives.

Your Rights

You have the right to request a copy of the personal data we hold on you, ask us to correct inaccurate records, or request account closure. Submit such requests through live chat or email and we will action them within the timeframe set by applicable law.

Who to Contact

For data-related requests or formal terms disputes, address your message to our Compliance team via the email listed in the Help Centre. Include your account ID so we can pull your records and respond to the specific point you are raising.

Common Questions About These Terms

Below are the questions we receive most often about how these terms work in practice, covering account access, payments, data rights, and what happens when conditions change. If your question is not here, reach us via live chat for a direct answer.

Yes. The terms take effect as soon as you complete account registration and remain in force for as long as your account is open. Closing your account does not remove obligations that arose while it was active.

We may update terms when required, but we post a notice on the platform and, where possible, send a message to your registered contact. The updated version takes effect on the date stated in that notice, not retroactively.

Transactions that are already processing continue under the terms in force at the time they were initiated. Raising a dispute does not automatically suspend a payment; contact support to discuss the specific transaction while it is in progress.

Send a written request via the email address in our Help Centre, including your account ID. We will compile the data we hold and deliver it to your registered email within the period required by applicable law.

The core terms apply equally to all payment methods. Processing timelines may vary — PhonePe withdrawals typically clear within the window stated on the withdrawal page — but the rules governing eligibility, limits, and verification are the same.

Contact our support team with your account ID and a clear description of the decision you are disputing. We will review it against the relevant clause and send you a written response explaining how the term was applied.

Access and eligibility depend entirely on the local laws that apply to you. Where local law does not permit access, these terms do not create any entitlement to use the platform; we recommend you verify your local legal position before opening an account.

Terms That Govern Your dubaiexchange365 Account

Reach Us About Any Terms Query

How We Handle Your Account Under These Terms

Data We Collect

Cookie Usage

Account Security

Data Retention

Your Rights

Who to Contact

Common Questions About These Terms

01 Do these terms apply from the moment I create my account?

02 Can dubaiexchange365 change these terms without warning?

03 What happens to my pending UPI or Paytm transaction if I dispute a term?

04 How do I request a copy of my personal data under these terms?

05 Are these terms different for PhonePe withdrawals compared with other methods?

06 What if I disagree with a decision made under these terms?

07 Can I use my account if access to the platform is restricted in my region?

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